Refund policy

Refund & Return Policy

Effective Date: May 25, 2026

1. Industry Standard — NCNR Policy

Olaraine Electronics operates as a professional electronics components distributor. Due to the nature of electronic components sourcing — where products are specifically allocated, reserved, and procured for each individual order — all sales are conducted on a Non-Cancellable, Non-Returnable (NCNR) basis, consistent with standard industry practice.

By placing an order, customers acknowledge and agree to this policy.

2. Statutory Rights

Nothing in this policy limits or excludes any statutory rights you may have under the laws of your country or region. Where applicable local consumer protection laws grant you additional rights — including rights of withdrawal, return, or refund — those rights apply in full and take precedence over our standard NCNR terms.

If you are unsure whether local consumer protection laws apply to your order, please contact us before placing your order.

3. Exceptions — Quality & Shipping Issues

We stand behind the quality of every product we ship. The following situations are eligible for resolution:

Manufacturing Defects

  • Products with verified manufacturing defects reported within 30 days of receipt
  • Defective items must be unused and in original packaging
  • We will arrange replacement, store credit, or refund of the defective item value

Shipping Damage or Loss

  • Visible damage upon delivery must be reported within 7 days of receipt
  • Lost-in-transit claims must be submitted within 30 days of the estimated delivery date
  • Supporting documentation (photos, carrier records) may be required

Incorrect Items Shipped

  • If you receive items that do not match your order, contact us within 14 days of receipt
  • We will arrange return shipping at our cost and ship the correct items

4. How to Request a Resolution

To initiate a claim or exercise any applicable statutory rights, please contact us at:

  • Email: info@olaraine.com
  • Subject line: Order #[your order number] — [Defect / Damage / Wrong Item / Return Request]
  • Include: Order number, description of issue, and supporting photos where applicable

Alternatively, you may submit a return request directly through your customer account.

Our team will respond within 2 business days and guide you through the resolution process.

5. Order Cancellation

Once an order is confirmed and payment is received, cancellation is generally not available as procurement is initiated immediately. If you have an urgent concern before shipment, please contact us as soon as possible and we will assess on a case-by-case basis.

Where cancellation rights are granted under applicable local law, those rights are not affected by this clause.

6. B2B & Custom Orders

For bulk orders, custom procurement, or orders placed under a formal Purchase Order (PO), NCNR terms are strictly applied as agreed upon in the order confirmation. Any exceptions must be negotiated and confirmed in writing prior to order placement.

7. Contact Us

Olaraine Electronics

Email: info@olaraine.com

Business Hours: Monday – Friday, 09:00–18:00 CST (UTC+8)